MS Teams Implementation outline: FirstDigital FDConnect

Thank you for choosing FirstDigital Telecom!

We're glad to have you and want to ensure a smooth start with your new voice services. Here's what to expect:

Steps in the Process	Requirements and/or Information	Helpful Information	Typical Time Frame after the order is submitted.

Steps in the Process	Requirements and/or Information	Helpful Information	Typical Time Frame after the order is submitted.
Step 1: Order Submitted	Signed Scope of Work (SOW) — allows our engineers to begin working immediately. For ports larger than 1,500 numbers, a signed Letter of Agreement (LOA) is required.		1 to 2 Business Days after the documents are signed and submitted.
Step 2: Kick-Off Emails	The first email from Julie Sackett includes a guide for setting up direct routing. The second email introduces your project manager and contact.	How-to Video and PDF on FDConnect Tenant Validation	3 to 5 business days after order entry.
Step 3: Kick-Off Call	An Implementation Engineer will answer any questions about the FDConnect portal and Direct Routing setup. Key topics: Direct Routing setup. Porting discussion. Scheduling a "Go Live" date and meeting. *Go Live meetings can be scheduled between the hours of 8AM and 5PM MST.	This call allows all parties to ask questions.	We schedule this step after receiving the Kick Off Email from the customer, usually 3 to 5 business days later.
Step 5: Go Live	You choose and execute the Go Live date. Unless the port exceeds 1500 numbers or our Translations Team assists. Refer to the Porting Q&A for guidance and clarification. Go Live Meeting with client, client IT, partner, and FD engineer.	FDConnect MS Teams Porting Q&A Link	We will schedule this step during the Kick Off Call or Follow Up meeting and confirm it by the porting date once FOC is approved.

Helpful FDConnect Links

Helpful FDConnect Links
FDConnect Porting Q&A
“Spam or Scam Likely” Issues
FDConnect International Dialing